1. FACILITIES AND SERVICES

FACILITIES AND SERVICES

List of facility services

INFORMATION CENTER

In the Information Center, we attend all sorts of inquiries, such as strollers and wheelchairs rental, lost and found items. Please do not hesitate to stop by.

Hours 11 AM – 9 PM
Location 1st Floor Atrium

SMOKING AREA

Smoking area is located at the 3rd floor.

Location 3rd Floor
[About electronic cigarettes, smokeless tobacco, and other devices]
Electronic cigarettes and other products and similar products are usable only inside the smoking area since they may disturb other users.

Midtown Free Wi-Fi

Midtown Free Wi-Fi is available.

Service area TERRACE common area

Automated external defibrillators (AED)

AED are located in various areas of the building to treat cases of life-threatening cardiac arrhythmias and similar emergencies.

Location

1st Floor Information Center

Parking lot

Doorway

Parking lot establishes plane-type parking lot and mechanical parking lot located at the second floor, the third floor under the ground.
※At the time of facilities check time or blackout may not use mechanical parking lot.

Use time

It is from 6:00 to 26:00 every day

Parking lot (access)

Bicycle parking lot

Hibiya Step Square Region Bicycle Parking Space Membership bicycle parking lot

Bicycle parking lot (access)

Tax-free Counter

Customers can receive the refund of the consumption tax for their purchases at the shop within the facility.

Hours 11 AM – 9 PM
Location 3rd Floor
TAX-FREE GUIDE

This TAX-FREE GUIDE pamphlet will guide you about how to apply for tax exemption in four languages (Japanese, English, Chinese, Korean).

TAX-FREE GUIDE (PDF: 1.81MB)

Inquiry TEL: 03-3500-3538
Application
  • Tax Exemption applies only for items purchased on the same day.
  • Tax exemption procedures can only be made directly at the shop.

Delivery Service

We have delivery service of the goods purchased by customers through TA-Q-BIN (Express home delivery by Kuroneko Yamato Company).

Hours 11 AM -9 PM (Same-Day Delivery service until 4 PM)
Location 3rd Floor
Price Prices are determined by the TA-Q-BIN rate table and variate according to size and weight.
Inquiry TEL: 03-3500-3538
Undeliverable Items
  • Items cannot be delivered on the same day to hotels or airports.
  • Items cannot be delivered on the same day.
  • Undeliverable articles include items whose total size exceeds 160cm (length x width x height), items whose weight exceeds 25 kg, among others.

Hand-Luggage Storage

We have the service to keep the customer's baggage for one day paying a fee.

Hours 11 AM – 9 PM (Reception until 8 PM)
Location

3rd Floor

Cash and other valuable items cannot be stored.

Price 800 yen for each piece of baggage (tax included)
Inquiry TEL: 03-3500-3538
Notes
  • Baggage storage is available on the same day.
  • Items that cannot be stored includes cash, valuable articles, animals, plants, fish, shellfish, perishables, stinky items, items exceeding 250cm and 30 kg, and illegal items.

Dressing lounge

The Powder Room is a relaxing space for ladies and gentlemen with high-class quality materials in smooth, chic tones.
The ladies lounge has makeup space and fitting rooms. The gentlemen lounge has fitting rooms and shoe polishing machines.

Location 3rd Floor